COVID-19 Update | Sale Items
Customer Service 1-800-324-4934
David Morgan
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    CUSTOMER SERVICE 1-800-324-4934
    Reduced staffing: 9 am to 5 pm PT,

    Monday – Friday

    Curbside Order Pick-up at our Retail Store

    Check our COVID-19 Updates

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Returns and Exchanges

COVID-19 Disruptions Governor Inslee has issued a “Stay Home – Stay Healthy” order for Washington state to slow the spread of COVID-19.  We are accepting orders, exchanges and returns  with our reduced staffing. Please only send us your exchanges or returns at this time if you can do so safely. Our generous 90 day return and exchange policy will be extended as needed. We will update this page and our COVID-19 Update page as the situation evolves. (4/30/20)

Guarantee of Satisfaction

We stand behind our goods. Any item found unsatisfactory on inspection should be returned in unused condition within 90 days with all tags for replacement or full refund of product price. Special orders, books and DVD’s may be returned only if defective or not as specified.

Returning Merchandise

If you wish to return any merchandise for exchange or refund, please complete the following steps so that we may respond promptly. No return or exchange authorization code is necessary.

1. Indicate on the reverse side of your original packing slip, or on our Returns/Reorder Form (pdf), the merchandise being returned. State the reason for the return. We want to know so we can serve you better.
2. To obtain items in exchange for the returned merchandise, or to order additional items, please use the reorder form on the back of your original packing slip, or use our Returns/Reorder Form (pdf). There is no additional handling charge for the first exchange. For new orders, or secondary exchanges, please add our $9.00 handling charge which covers standard delivery within the US. If the value of the item(s) being ordered is greater than the value of the item(s) returned, please enclose payment for the difference, or provide credit card information on the form.
3. Enclose the packing slip/reorder form inside the parcel. If returning an Akubra hat for exchange or refund, please check our Repacking Your Akubra page. Wrap and tape your parcel securely.
4. Ship either United Parcel Service (ground) or USPS to David Morgan, 11812 North Creek Pky N, Suite 103, Bothell WA 98011-8202. For your convenience we have provided a return address label at the bottom of the package invoice and our Returns/Reorder Form (pdf).

Refunds for returns and exchanges will be made by credit card credit or check, depending upon the original method of payment.

Returns and exchanges can also be made in person at our retail store, located with our office and warehouse facility in Bothell, Washington.

If you have any questions, please contact us:

David Morgan
11812 North Creek Parkway N., Suite 103
Bothell, WA 98011
USA
1-800-324-4934
(425) 485-2132 • Fax: (425) 486-0224

Our hours are 9:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday, Saturdays in November and December. We are closed major holidays. We can be reached by email at [email protected].

For more information …

Returns/Reorder Form (pdf)
Shipping Information
FrequentlyAsked Questions
Repacking Your Akubra

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CUSTOMER SERVICE 1-800-324-4934

Reduced staffing: 9 am to 5 pm PT,

Monday – Friday

Curbside Order Pick-up at our Retail Store

Check our COVID-19 Updates

COVID-19 Update | Sale Items
Customer Service Visit Us Our Blog About Us
  • Adori Leathergoods
  • Akubra
  • Arriva Legwear
  • BC Hats
  • Boma
  • Cavin Richie
  • Chacon Buckles
  • Cordon y Cuero
  • Danny Whitaker
  • David Morgan
  • Devold
  • Driza-Bone
  • Frederick Design
  • Frost River
  • Geier Glove
  • Heathergems Jewelry
  • I Am Arts
  • J.B Field's Socks
  • Jeff McKenzie
  • Judie Gumm
  • Karaka Products
  • Lothlorian Knitwear
  • Marvin Oliver
  • Mayser Hats
  • Metal Arts Group
  • Mitchell's Wool Fat Soap Ltd
  • Nathaniel's Hats
  • Occulture
  • Oomingmak
  • Packer Leather
  • Paul Wagner
  • Pecard
  • Phillip Hawk
  • Prison Blues
  • Rogue Industries
  • Ruf Duck
  • Silver Seasons
  • SKT Leather
  • Spirit of the Wild
  • Stanfield's Ltd.
  • Stefeno Hats
  • Tilley Endurables
  • Warren Jewelers
  • Welch Suspenders

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