Frequently Asked Questions
David Morgan has been a family owned and operated business since 1962. From the start we have offered a selection of items which reflects our personal experience and interests. Our aim is to bring you distinctive high quality items at prices that give outstanding value. Check our quality, check our values -- you will not be disappointed.
Here are answers to the most frequently asked questions we receive.
General Frequently Asked Questions
Hat Frequently Asked Questions
Filson Frequently Asked Questions
Bosca Frequently Asked Questions
Whip Frequently Asked Questions
Jewelry Frequently Asked Questions
Ring Frequently Asked Questions
General Frequently Asked Questions
Where is David Morgan Located?
We are located in Bothell, Washington. If you are in the greater Seattle area,
please stop by and visit our retail store,
located with our office and warehouse facilities.
Do you have a print catalog?
Yes, we publish a print catalog twice a year, available at no charge to US mailing
addresses. Please check our Catalog Request
Form for further information.
How can I contact you in person?
We can be reached by phone between 9 am and 5 pm Pacific Time, Monday through
Friday. We are closed major holidays.
If calling from the US, our toll free number is 1-800-324-4934. If calling from the greater Seattle area, Canada or abroad our number is (425) 485-2132. We can also be reached by email at [email protected]. Our fax number is (425) 486-0224.
Where can I find more information on how to place an order?
Please check our Customer Service page.
What are your shipping charges?
Our $9.00 handling charge for standard delivery covers shipment within the
US by USPS Priority Mail or UPS and handling and standard delivery on your first exchange (if needed.) Most customers find our standard delivery
is prompt and cost effective. Please check our Shipping
Information
page for further information on expedited shipping and international shipments.
How soon will I receive my order?
We ship promptly from our office and warehouse facility in Bothell, Washington.
Goods are normally shipped within one business day of receiving your order.
If an item is temporarily out of stock, we will inform you of the expected delay.
Most orders will be received within 3 to 5 days of placing the order. We ship
items Monday through Friday. Please check our Expected
Delivery Times page for further information, including expected delivery
times for expedited and foreign shipments.
Do you offer discount coupons?
No, we do not offer discount coupons, promo code or other "preferred buyer" discounts. Our prices here at David Morgan are set to give you good value all the time. You can order with confidence, any time, knowing you haven't missed a discount coupon, promotional offer or other deal. [Learn More]
Do you have sales?
Our prices are set to give you good value all the time, and do not permit us
to put regular items on sale. Whether you shop online, through our print catalog
or in our retail store, our prices are the same. We are occasionally able to
offer discontinued items at special prices.
Do you offer a guarantee?
Yes. We stand behind our goods. Any item found unsatisfactory on inspection
should be returned in unused condition within 90 days with all tags for replacement
or full refund of product price. Special orders, books and DVD's may be returned
only if defective or not as specified.
What is your privacy policy?
We treat our online customers and visitors with the same respect and care we've
treated all our customers for the more than 45 years we've been in business.
We do not sell or rent our customers' mailing addresses or email addresses.
All online orders are placed through our secure server, and the information
needed to process the orders is kept confidential. For more information please
refer to our Privacy Policy.
Are you related to David Morgan Ltd. of Cardiff, Wales?
No, we are not related. David Morgan Ltd. of Cardiff Wales closed in January
2005 after 125 years in business. More info
We appreciate your feedback ...
If you have comments, questions or concerns, please contact us. We can be contacted
by email at [email protected],
by phone, by fax, by mail or in person.
David Morgan
11812 North Creek Parkway N., Suite 103
Bothell, WA 98011
USA
1-800-324-4934
(425) 485-2132 � Fax: (425) 486-0224