Site Help
We endeavor to make our online catalog as informative, straightforward and easy to use as possible. We welcome your comments, suggestions, questions and concerns in our continuing efforts to improve. Please follow the links below for more information on using our site. If you are having difficulties with any aspect of our site, please let us know by emailing [email protected].
Site Navigation
Shopping Cart
Checking Out / Placing an Order
Accounts
Signing In to Existing Accounts & Passwords
Order Tracking & History
Site Navigation
Our products can be found by browsing through our category structure or by searching. Our primary category links are found at the top of each page. Click on one of these categories, and thumbnail images and links to the products will appear in the center of the page. Links to subcategories will be shown on the left hand navigation bar under “Shop” and any related information pages will be shown on the left hand navigation bar under “For Your “Learn More About”.
A search box is located near the top of each page. Replace the words “Find it Fast!” with an item number, product name or keyword. Any resulting products will be displayed in the center of the page. Links to categories and information related to your search term will be displayed on the left hand navigation bar. Our Advanced Search enables you to further refine your search criteria.
A complete list of the items we carry can be found in our (rather large) Site Index. If you are looking for general information about David Morgan and the products we offer, our Site Map will be helpful. If you are having trouble finding products, let us know by emailing [email protected]. We are continually refining our category structure and search keywords.
Accounts
We have streamlined our online catalog so that you can place your order as quickly, safely and easily as possible. Although not required, we encourage you to create an online account with us. We do not sell, rent or exchange your account information, and treat it with the same respect we’ve been treating all our customers’ information for the more than 50 years we’ve been in business. Your account gives you the following benefits:
> Faster and more accurate entry of your customer, shipping and billing addresses
> Order status and history to review and track your orders
> A friends and family address book to save you time
> Easy access to saved items in your cart until you either order or delete them
> (Optional) notification about new products, specials and featured information
> Easy access to your account preferences.
We require only that account information we need to process your order, plus a password.
You can create an account, or sign in to an existing account, at any time prior to checking out. Simply click on the “Account” link
near the top of each page, or choose secure checkout from the shopping cart, then follow the instructions for creating a new account or accessing an existing account. If you place an order without an account, you are given the opportunity to create an account with your order information.
Signing In to Existing Accounts & Passwords
To sign in to an existing account, enter your email address and password. Remember your password is case sensitive and must be 5 characters or longer.
If you have forgotten your password, click on the Forgot Password link. A new password will be emailed to your account email address. Once you receive your new password you have the option of changing your password to one of your choosing. Simply sign in to your account, then select “Change my account password”.
If your email address has changed, sign in to your account with your old email address, go to “My account” then select “View or change my account information” where you can enter your new email address.
Still can’t sign in? The most common reason our customers have problems signing in is because the customer has either changed email addresses, or incorrectly entered their email address when creating the account or attempting to sign in:
> Please check the spelling of your email address and try again.
> Contact at us at [email protected], giving us your name, address and email address. We will manually check our online accounts and correct any error in your account. Please allow up to 2 business days for us to complete this check.
> If you wish to place an online order immediately, please create a new account with the correct email address. Let us know by emailing [email protected] that you could not access your old/existing account and we will attempt to find that account and merge it with your new account.
If, for any reason, you are still having problems, please let us know at [email protected]. We welcome any suggestions for improving our site.
Shopping Cart
Your shopping cart shows all items you have added to your cart and each item’s availability and expected ship date. Any items added to your shopping cart during a previous visit, will appear once you have signed in to your account.
In stock items are usually shipped the next business day. If an item is temporarily out of stock, we will inform you of the delay. (Your credit card will not be charged until items are shipped.) If you have changed your mind, and wish to remove an item from your shopping cart, simply click on the Remove Item icon.
If you wish to redeem a gift or merchandise certificate, enter the certificate number, then click on “Update Cart.”
If you are not yet ready to place an order, you can continue shopping. If you have signed in to your account, or created a new account, any items you have added to your shopping cart will be saved for a future visit.
Checking Out/Placing Your Order
Select to “Check Out” from your shopping cart and you will start the check out process. If you have not yet signed in to your account,
you will first be given the opportunity to do so, then will be stepped through the following:
Addresses and Delivery Information
If you have an account and are signed in, you will be given the chance to edit or change your default addresses during the checkout process. If you do not have an account with us, you will be asked for your billing address and shipping address.Gift Options
We give you the option to include a short gift message with the order, which will be printed on the invoice. We also give you the option of a gift invoice. When we ship a gift, we include a gift invoice with the shipment which gives the donor’s name, address and gift message. No prices are shown on the invoice. At the same time, we email or mail an invoice to the donor including all
the information on the gift invoice, plus all price and payment information so the donor knows exactly when the gift was shipped. [More info]Delivery Information
Enter/edit the shipping address for the order, and select the shipping method. We recommend our standard shipping & handling for $9.00 for US shipments, no matter how large the order. We do offer expedited shipping, shipping to international
addresses and the option to pick up your order at our retail store in Bothell, Washington. [More info] You can enter any special
instructions regarding your order on this page.Payment Information
Enter the billing address for the order, and select either to pay by credit card or offline (by phone, fax or mail). If paying by credit card, your credit card information will be immediately submitted for authorization through our payment gateway. If the card is declined, or any errors such as transposed numbers are detected, you will be given the opportunity to choose a different method of payment or correct the errors. Please note that we do not charge your credit card until the order is shipped. [Security & Privacy]Place Your Order
The final step is to check then submit your order. You can edit the order information from this page. If the information is correct, submit your order by clicking on the “Place Your Order” button at the bottom of the page. Once your order is submitted you will receive an order confirmation email. You can check the status of your order by signing in to your account. We ship promptly. Orders are normally shipped within one business day of receiving your order. [More info]Create an Account
If you placed an order without an account, you will be given the opportunity to create an account at the end of the checkout process. We encourage you to take advantage of this useful feature.
Once your order is processed, we will send you an email giving the order status, and providing tracking numbers where available. Most of our items are in stock, and most orders are shipped the next business day. If an item is back ordered, we will let you know promptly, and not charge your credit card until the item(s) ship.
Account holders can check their order status online. Sign in to your account, then select “View the orders I have made”.
Comments
We appreciate your feedback. We can be contacted by email at [email protected] or by phone or mail:
David Morgan
11812 North Creek Parkway N., Suite 103
Bothell, WA 98011
USA
1-800-324-4934
(425) 485-2132 • Fax: (425) 486-0224