Dear Customers and Friends,
We at David Morgan LLC, like most of the world, are impacted by the disruptions to our lives and business by COVID-19. In these stressful times, we’d like to share with you what we are doing to minimize the impact to our customers, to our staff and to our small family owned and operated business.
We remain healthy and open for business online, by phone and by mail. We follow CDC and Washington state suggested best practices, and are fortunate to have a work environment that is easily cleaned with good social distancing. Our employees, all of whom have worked at David Morgan for years, have paid sick leave and a desire to stay healthy.
Look for updates below as we navigate through these tough times.
Accepting Online Orders We’ve increased our work from home capabilities, and our essential staff are processing and shipping orders, keeping our item availabilities up to date. Thanks for your support. (4/2/20)
Accepting Online Orders We are reducing our staff to the minimum essential level effective 3/26 as we search for clarity on Governor Inslee’s “Stay Home, Stay Safe” order. We will continue to accept and process online orders to the best of our ability during this time. Thanks for your patience and support. (3/25/20)
Returns and Exchanges Governor Inslee has issued a “Stay Home – Stay Healthy” order for Washington state to slow the spread of COVID-19. Non-essential businesses will be closed by Wednesday March 23 for at least two weeks. Please delay sending us any items for return or exchange at this time. Our generous 90 day return and exchange policy will be extended as needed. We will update this page when we know more. (3/24/20)
Retail Store Temporarily Closed We have temporarily closed our retail store in Bothell, Washington. We are otherwise open for business online, by phone and by mail. (3/20/20)
We are open. We are well stocked of most our inventory and usually ship orders the same business day. Consider purchasing one of our Panama Hats, ideal for walks in the neighborhood while working from home. Bring joy to your mother with an early Mother’s Day gift. We can ship your purchase directly to the recipient. (3/18/20)
We are holding our prices through the summer. Our Spring and Summer print catalog was days away from being submitted to the printer when the COVID-19 pandemic worsened. Rather than risk high printing costs and low customer response, we made the tough decision not to print. (3/17/20)
Akubra Hats. Our sea shipments from Australia have seen delays of 4 to 8 weeks, at this stage mostly from the ripple effect of so many Asian port closures. We are still well stocked of most styles, such as the Banjo Paterson but have very few Cattleman hats in our warehouse. We are accepting back orders, but the expected delivery times are longer than we like and beyond our control. Customers ordering out of stock hats will be informed of the expected delay. We do not charge for any back ordered item until we ship. (3/16/20)