Guarantee of Satisfaction
We stand behind our goods. Any item found unsatisfactory on inspection should be returned in unused condition within 90 days with all tags for replacement or full refund of product price. Special orders, books and DVD's may be returned only if defective or not as specified.

If you wish to return any merchandise for exchange or refund, please complete the following steps so that we may respond promptly:

1. Indicate on the reverse side of your original packing slip, or on our Returns/Reorder Form (pdf), the merchandise being returned. State the reason for the return. We want to know so we can serve you better.

2. To obtain items in exchange for the returned merchandise, or to order additional items, please use the reorder form on the back of your original packing slip, or use this form. If the value of the item(s) being ordered is greater than the value of the item(s) returned, please enclose payment for the difference, or provide credit card information below. If the value is less, we will send a refund check or credit your charge account depending upon the original method of payment.

3. Enclose the packing slip/reorder form inside the parcel. If returning an Akubra hat for exchange or refund, please check our Repacking Your Akubra page. Wrap and tape your parcel securely.

4. Ship either United parcel Service or insured parcel post to David Morgan, 11812 North Creek Pky N, Suite 103, Bothell WA 98011-8202.

Returns and exchanges can also be made in person at our retail store, located with our office and warehouse facility in Bothell, Washington.

If you have any questions, please contact us:

David Morgan
11812 North Creek Parkway N., Suite 103
Bothell, WA 98011
USA
1-800-324-4934
(425) 485-2132 • Fax: (425) 486-0224

Our hours are 9:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday. We are closed major holidays. We can be reached by email at catalog@davidmorgan.com.

For more information ...

Returns/Reorder Form (pdf)
Shipping Information
Frequently Asked Questions
Repacking Your Akubra