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We are pleased to offer a range of quality hats including Akubra fur felt hats
from Australia, Panama hats, Tilley
hats and Filson hats & caps. Here are
answers to the most frequently asked questions we receive concerning our hats.
How do I determine my hat size?
Heads come in all sizes, and a surprising variety of shapes. Please check our
Hat Sizing page for detailed information on determining
your hat size.
How do I know if the hat I bought fits correctly?
The correct size hat is essential for comfortable wearing and enjoyment of a
hat. Check the fit when your hat first arrives. Detailed instructions are given
on our Hat Sizing page.
My hat doesn't fit. What can I do?
Hats purchased from us which are in unused condition can be returned for exchange
or refund within 90 days of purchase. Please follow the instructions for returning
merchandise, indicating the correct size or other needed adjustment.
Heads come in all shapes, and sometimes felt pads strategically placed under
the sweatband will turn a poor fit into a great fit. We enclose felt
pads with our Akubras and Panama hats. The old-timers' method of placing folded dollar bills
under the sweatband will also work if no felt pads are available. This method
has the added advantage of equipping the wearer with a source of emergency cash!
Occasionally, some hats with low crowns do not fit even with the correct size
because the crown hits the top of the head before the sweatband seats properly
on the head. If the top of the hat touches the top of your head and the hat
feels loose or large, push out the crown of the hat and check the fit. If the
hat fits properly with the crown pushed out the crown needs to be raised. This
is not difficult for fur felt hats, requiring only that the dimple of the top
of the crown be raised a little.
The old cowboy method was to wear the hat in the rain for a day, and pull it
down hard on the head, lower than normal, to let it dry. They probably had sore
ears and a headache, but when the hat was dry the crown had been raised sufficiently
to clear the head. As an alternative, you can return Akubras purchased from
us to us for adjustment, or if you have an agreeable hatter locally, have it
fixed by them. If you are unsure of what is needed for a better fit, phone us
before you send the hat back so we can help. Our phone number is 1-800-324-4934.
If you purchased the hat elsewhere, and you cannot return the hat to the seller,
have a custom hatter or renovator fit the hat to your head.
If I buy a hat from you, can I return it if it doesn't fit
me or suit me?
You may return or exchange hats within the terms of our guarantee -- merchandise
in unused condition can be returned or exchanged within 90 days of purchase.
The hat must be returned to us in the shape it was sent to you with all tags. Do not let it
get dirty, and do not shape the crown of an open-crown hat, or reshape the crown
or brim of any hat being returned. Try it on, and if you want to return it re-pack it in the box as you received it, sending it either insured parcel post or insured by United Parcel Service.
For further information on our guarantee and returning merchandise please see
our Ordering Information.
I have a big head. What is the largest hat you carry?
We carry size 8-1/8 and smaller in the Snowy
River, and size 8 and smaller in most of our other Akubras.
The Panama Hats, Tilley Hats and Filson Hats are carried in sizes
up to 7-3/4 or 7-7/8, depending on the style.
Few people require hats as large as size 8, so do not casually order a size
8 because you have a large head. Many stores carrying hats do not carry sizes
over 7-5/8! Measure your head and check the size on our hat size chart. If you
need a size above 8-1/8 you may need to go to a custom hatter. A hat renovator
may be able to enlarge a smaller hat, but discuss enlargement with the renovator
before you buy the hat.
How do I take care of my hat?
There is no need to baby a quality hat, but if you treat it with understanding,
it will look better and last longer. Detailed information is given on our Hat
Care page. If your hats must of necessity be dried or stored under warm
conditions, regular use of a hat
stretcher will be beneficial.
Are Akubra hats waterproof?
All Akubra hats are waterproofed as part of the finishing. If over the course
of years your hat loses its ability to keep out the rain, you can have it re-proofed
as part of the cleaning and renovation process by a hat renovator, or alternatively
you can usually re-proof the hat successfully with Scotchguard®.
How do I attach a chin strap to my hat?
Most of the Akubra hats we sell come with chin strap hooks set inside the crown
for easy attachment of a chin strap. The chin strap hooks are located under
or a little above the sweatband, under the lining on either side of the hat.
Simply slip the chin strap ends through the small openings between the sweatband
and crown then onto the chin strap hooks. Please check our Attaching
a Chin Strap page and in our Hat Manual (pdf) for instructions where a hat does not have chin strap
hooks.
How do I crease my open crown Akubra?
The Akubras with an open crown allow you to put your own personal bash or crease
in the crown. Detailed instructions are given for several types of creases
on our Bashing Your Open Crown Akubra
page and in our Hat Manual (pdf).
How do Akubras®
compare with Stetson® and Resistol® Western hats?
Akubra, Stetson and Resistol all make great hats.
We feel Akubra hats compare very well for durability and quality of fur felt.
At any price range the sweatbands used by Akubra are hard to beat, making an
Akubra an excellent choice for a quality hat which will feel great and wear
well.
The quality of the felt in American hats is often designated by a number of
X’s, an arbitrary value differing between manufacturers. Akubra does not
use X’s. They produce three felt qualities. Their standard quality, with
a world-wide reputation for durability, is offered in two finishes, the Imperial
Quality, used in most of the standard hats we offer, and the Superfine, used
in the Slouch hat. The Sydney is made from a lighter weight felt, using a finer
fur, with a finish similar to the Imperial Quality. Their premium quality, developed
recently for the Heritage Collection, is very much in the Akubra tradition,
a stronger, more dense felt for even greater durability, which also allows a
finer pouncing for a superb finish.
An interesting difference between Akubras and American hats is that Akubra
does not use hat powders to correct or even out the colors of the felt in their
hats. The felt is dyed to produce the color required. The dyeing will leave
slight variations in the final color of the felt. These variations are subtle,
but in a manner similar to the subtle variations found in good leather, enhancing
the character of the felt as a natural material.
On style, the American hats tend to keep up to the minute in the Western hat
market, following trends and fashions. Akubra has a diffrent take on fashion,
stressing quality and functionality over trends. The Bushman, the first hat
made in Australia by Akubra in the early 1900's, is still in production and
still selling well. The dash and flair of the Akubras is uniquely Australian,
recognized throughout the world.
I'm going to Australia. Can I buy an Akubra there?
If you go to Australia you are likely to bring back an Akubra hat. Akubra offers
a wide range of styles, colors and bands, and you are sure to find one that
catches your eye. More Akubras leave Australia with tourists than any other
way! Make sure you have the right size and fit -- exchanges after you leave
are costly and awkward. If you bring back an Akubra for a friend, make sure
you know their metric hat size. Before switching to metric sizes, the Australians
measured hats in inches differently from Americans, so if you tell them the
U.S. hat size you may well end up with a wrong size. Don't guess -- only the
right size works.
I bought an Akubra in Australia but it doesn't fit me. Can
you help?
From time to time we hear from someone who has been given an Akubra brought
back from Australia as a gift, but the hat does not fit. We are unable to make
exchanges for goods not originally purchased from us. We suggest three ways
of handling this problem:
1. Give the hat to a friend with a head to fit the size, and buy one here to
fit you. A gift of an Akubra will be appreciated for years to come.
2. If you know the store that sold the hat in Australia, check with the store
to see that they are prepared to make an exchange, and send the hat back to
them. Shipping costs are significant, so be sure to enclose sufficient funds
for them to return the proper size to you. Don't forget that you are likely
to be charged duty when the hat clears U.S. customs.
3. Have the hat re-sized by a hat renovator or custom hatter. Hatters can
generally re-size a quality hat 1 size smaller or larger. If you do not have
a hatter locally, please check our list of Hat
Renovators.
I saw an Akubra in Australia that you do not show on your
website. Can you get it for me?
Akubra makes a wide range of styles and colors that we do not bring into the
U.S., such as the Boomerang, Bronco, Pastoralist, Arena, Sombrero and Coolabah.
It is not practical for us to bring Akubras we do not carry in as special
orders. It takes four months or more for us to obtain a hat, and if the size,
color or shape is wrong for you we would be unable to exchange it. We try
to stock a good range of the best shapes and colors, and chances are we do
offer a style similar to what you want. For instance, the Riverina is the same
shape as our Coober Pedy.
List all Akubras
If we are not carrying a hat you seek, make it an excuse for a trip to Australia,
or look on the Internet for a reliable dealer in Australia, such as The
Strand Hatters, who can supply you from stock. Be sure to check shipping
costs, duty and return policies before buying.
Do you carry the hat worn by Indiana Jones?
No, but we do carry the Adventurer by
Akubra, in the same general shape, style and color as the fedora worn by Indiana
Jones in the "Indiana Jones" movies. The hat worn by Indiana Jones
was a custom-made hat. The Bushman
and Squatter, also by Akubra,
are basically similar shapes. The Adventurer is
an open crown hat, allowing you to customize it with your own style of bash,
such as the Indy
Bash.
Do you carry the hat worn by Crocodile Dundee?
No. Crocodile Dundee wore the Down
Under, in Black. We no longer carry the Down Under. The hat band worn in
the movie was in crocodile leather, with crocodile
teeth. In recent television
advertisements fabric bands have been used on the Down Under.
Do you carry the hat worn by The Bush Tucker Man?
No. The Bush Tucker Man wears the Sombrero in the Fawn color, which we no longer
carry. We suggest The Strand Hatters,
as a possible source. Be sure to check shipping costs, duty and return policies
before buying. This hat comes with an open crown, ready for you to put in the
bash yourself. While putting in the bash is half the fun, this type of bash
is not the easiest to put in. If you do not wish to do it yourself we suggest
you find a photo of the hat and take the photo to a local hat shop
or renovator and ask them to put it in for you. Stay with them while they do
it, as the bash comes very close to the head, but should not touch the head.
Do you have sales on Akubra hats?
As with all our goods, our prices are set to give you good value all the time,
and do not permit us to put regular items on sale. Whether you shop online,
through our print catalog or in our retail store, our prices are the same.
We are occasionally able to offer discontinued Akubra styles or colors at
special prices.
List
Sale Hats
If you live in (or are visiting) the greater Seattle area, we do have some
reject Akubra hats available in our retail store.
Of the thousands of Akubras we sell each year, these rejects are the few hats
that slip through Akubra's excellent quality control, or have been damaged
in shipment. Most of the hats only have small flaws or defects, and are offered
at very reasonable prices. The reject hats are only available in our retail
store and are not sold online or by phone. There are no returns or exchanges
of the reject hats allowed.
Where are Panama hats made?
Genuine Panama hats are, and have always been, handwoven in Ecuador from toquilla
fiber. All our Panama hats are handwoven in Ecuador, with some styles being
blocked and trimmed in the USA, some styles blocked and trimmed in Ecuador.
List
Panama Hats
What do I do if I have a problem with my Tilley hat?
If your Tilley hat wears out, send it to them with a check for $7.50 or charge card information to cover shipping costs and they will replace it free. Their US address is:
Tilley Endurables
300 Lagner Road
West Seneca NY 14224
1-800-363-8737
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