Most customers will be delighted with the fit and shape of their Akubra hat, and will find our simple instructions for bashing an open crown hat straightforward and easy to follow. For those few customers who require more, we offer the following custom hat shaping services. Please note that these services are special order — no returns or exchanges for either the custom service or the customized hat — and are only available for Akubras purchased directly from us.

Open Crown Shaping
We will add a bash to your open crown hat, setting the bash with steam. We offer these standard bashes:

Indy Bash — suitable for the Adventurer
Fedora Bash — suitable for the Squatter, Sydney, Bushman and Adventurer
Pinched Telescope Bash -- suitable for the Bushman
Open Telescope Bash — suitable for the Bushman and Squatter
Military Bash— traditional bash for the Aussie Slouch Hat

We actually recommend that our customers add their own bash, rather than using this service. Adding a bash is easy, with instructions provided with all our open crown hats. Adding the bash yourself enables you to first check the size and style, then perfect the bash to your own tastes. If you don't like your first attempts, reshape the hat until you are satisfied, then set the bash by wearing in the rain or steaming.

Please note:

1. Custom hat services are a special order. No returns or exchanges of the hat or the custom service unless defective or not as specified.

2. Please allow up to two business days extra processing time for our custom hat services.

3. If you want a custom hat service for a hat you have already purchased from us, please follow the instructions (included with your purchase) for returning your hat to us, and include our normal handling fee. Our Custom Akubra Hat Services are only available for Akubras purchased from us.

4. If you are unsure of your hat size or the desired style, we strongly recommend you find a local hat retailer to assist you in person with sizing and custom shaping. A lising of Akubra dealers in the US and Canada can be found at akubra-usa.com.

For more information ...
Please follow the links below for more information about Akubra hats and related items.

Akubra Hats
Bashing Your Open Crown Akubra
Hat Sizing
Fedoras & Dress Hats
Hat Care
Hat FAQs
Hat Manual (pdf)

Repacking Your Akubra
Returns/Reorder Form (pdf)